Previous Winners
Winners 2006
Winners 2005
Winners 2004
Winners 2007
Advisor of the Year
Sponsored by Verint Systems
WINNER: Steven Williams, Vodafone Ltd, Cheshire
Best Small Centre
Sponsored by CCF magazine
WINNER: Northern Counties Housing Association, Oldham
Best Large Call Centre
Sponsored by Scottish Development International
WINNER: Barclays Business Banking, Gadbrook Park
Best Outsourcing Partner
Sponsored by Customer Strategy & Management
WINNER:
Vangent Ltd & Southwark Council
Best Improvement Strategy
Sponsored by NICE Systems
WINNER: DVLA, Swansea
Best Use of Technology
Sponsored by Sabio
WINNER: Standard Life Bank, Edinburgh
Best Centre for Customer Service
Sponsored by Invest Northern Ireland
WINNER: LEGO Group, Slough
Best Outbound Campaign
Supported by DMA
WINNER: EDF Energy, Hove
Best Product at Call Centre Expo
Sponsored by Call Centre Expo 2007
WINNER:
Graham Technology for ciboodle
Best Virtual Call Centre
Sponsored by NORTEL
WINNER: Thomson, Coventry
Best People Practice
Sponsored by The Centre for Business Process Outsourcing
WINNER: Global-Bilgi A.S, Istanbul
Best Centre to Work For
Sponsored by Customer Management magazine
WINNER: Barclays Business Banking, Gadbrook Park
Samaritans Corporate Responsibility Award
Supported by Samaritans
WINNER: Barclays Business Banking, Gadbrook Park
Business Strategist of the Year
Sponsored by Norwich Union
WINNER: Richard Stollery, LEGO Group, Slough
Contact Centre Manager of the Year
Sponsored by Dimension Data
WINNER: Kathleen Silvestro, HM Revenue and Customs, Bathgate
CCF Industry Champion
Sponsored by Xceed
WINNER: Robbie Wilson, RESPONSE
Contact Centre Team of the Year
Sponsored by Central Telecom
WINNER: Barclays Business Banking, Gadbrook Park
Non-European Call Centre of the Year
Sponsored by The Call Centre Executive Forum
WINNER: 24/7 Customer, Bangalore, India
Judges’ Special Award
WINNER:
HM Revenue and Customs, Bathgate
European Call Centre of the Year
Sponsored by AVAYA
WINNER:
Barclays Business Banking, Gadbrook Park
